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customer service expectations  // Posts tagged as "customer service expectations"

24 Sep Posted by in Social Media | Comments

What If Every Brand Were More Active in Social Media?

It’s estimated that roughly 60% of people that post questions on a brand’s social media page expect an answer, even though brands, as a whole, only respond to around 5% of all questions that are posted on their walls. Obviously, there’s a huge discrepancy between expectations from consumers, and expectations from brands. Many brands, for...